Timely excellent service is a top priority at Live Earth New England, Inc. We value you as a client and realize your satisfaction is crucial to earning your future business and referrals. An important part of establishing long-term relationships with our clients begins with good communications, so please allow us to explain some special circumstances. When your project is completed, we will give you general plant care guidelines and program your irrigation controller. Plants are living and require maintenance and care to a varying degree. We also routinely check properties after the landscape is installed and will advise you if we notice any irregularities. Should you start noticing plant decline such as wilting, leaf drop, discoloration, insect infestation, etc, call us immediately. This allows us to quickly determine possible causes of plant stress and recommend solutions. Once your landscape is installed you will have the responsibility for caring for your plants. If you wish to keep your landscape looking its best and do not have time or knowledge to devote to plant care, please consider one of our professional landscape maintenance programs. Our programs are custom-designed to meet the needs and preferences of each client.
Our Warranty – Landscapes:
Occasionally plants will not survive the process of transplanting and we will gladly replace them at no charge. We guarantee to replace, once, any plant installed by Live Earth New England, Inc. that fails to grow. There is a one (1) year limited warranty provided for all plants. Reasonable growing conditions must be maintained as provision of the warranty, including automated irrigation, insect and disease control, and shelter from unreasonable damage by pets or pedestrians. Plant materials that fail will be replaced as soon as they become available and as quickly as our schedule permits.
NOT Included In Our Warranty:
Vandalism or acts of God including snow, hail, ice storms, early and late season severe freezes, damaging winds, lightening, power surges, etc. Plants not watered by an automated irrigation system Plants that are damaged or die as a result of insect infestation or disease unless covered under the maintenance contract. (If insect infestation or disease is diagnosed, we can apply controls for a reasonable fee.) Plants that die as a result of improper cultural practices such as over or under watering, improper fertilizing, damage from chemical applications, snow plow damage, poor mowing procedure, etc. Existing plants that are transplanted Any damage due to or consequence from another contractor Stuck and/or clogged irrigation heads/valves or any other damage to irrigation system not directly related to the installation or the parts themselves
Live Earth New England, Inc. Forever Guarantee: Residential Only
New landscapes (plant materials only) are guaranteed up to forever when maintained continuously by Live Earth New England, Inc. under one or our professional maintenance programs. The forever guarantee is subject to exclusions as outlined in our standard guarantee.
All components of your irrigation system are warranted for one (1) year. This guarantee is subject to exclusions as outlined in our standard guarantee.
Lighting and Water Features:
All materials are warranted for one (1) year. This guarantee is subject to exclusions as outlined in our standard guarantee. Call us if you have questions about the care or maintenance of your lighting or pond equipment.